Corporate Social Responsibility
Findel Education strive to purchase both goods and services in a responsible manner, whilst encouraging and supporting our suppliers in doing the same. We are committed to managing all associated environmental impacts, ensuring the fair treatment of those involved in producing the products that we sell and promoting equality throughout our supply chain.
By implementing sustainable management systems that adhere to the requirements of both ISO9001 and ISO14001, we have confidence in our continually improving processes, to deliver superior customer service, without impacting negatively on the world we live in.
Building sustainable supply chains and eradicating impacts on the environment is a long term commitment and to achieve this Findel Education is proud to have an array of dynamic and diverse people within its organisation.
Through the support of effective line management coupled with great opportunities for learning and career progression, our business capability is strong. It is important to us to ensure we encourage all of our people to reach their full potential in everything they do for our business, for our customers, for themselves and for each other.
Please see below to view our policies, which reflect the foundations of our quality and environmental management systems, in addition to further information on our membership within the United Nations Global Compact scheme.
Environmental Policy
Findel Education is committed to preventing pollution and to complying with all relevant environmental legislation, regulations and other environmental requirements.
We will regularly evaluate the environmental impact of our activities, products and services and we will take action to continually improve our environmental performance by implementing an Environmental Management System that meets the requirements of ISO 14001:2015.
It is our policy to:
- Minimise the use of energy, water and natural resources
- Minimise waste through prevention, re-use and recycling where possible, with an aim of “zero waste to landfill”
- Dispose of waste safely and legally
- Avoid the use of hazardous materials, where practical
- Work with environmentally responsible suppliers
- Prevent environmental damage and minimise nuisance factors such as noise and air pollution
We will define environmental objectives, targets and improvement actions that are related to this policy and to our significant environmental aspects. We will regularly evaluate progress against these through our ‘Management Review’ process.
We are committed to providing relevant environmental training and promoting environmental awareness to employees and, where appropriate, to suppliers and to communicating our environmental performance.
We will implement processes to prevent environmental nonconformities and to ensure that we are prepared to deal with potential environmental emergencies.
This policy will be regularly reviewed and updated to take account of organisational priorities and changes, environmental legislation and best practice.
Quality Policy
Findel Education is dedicated to the education market. Our aim is very simple – to provide quality products at competitive prices with the highest standards of Customer Service. Findel Education will ensure that its products and service always meet the customer’s expectations and comply with any relevant current legislation or regulatory requirements.
The Quality Policy is relevant to our organisational goals and the expectations of our customers.
Specific quality objectives for the products and services will be set and reviewed through management review meetings and through the business planning process. The Leadership Team are committed to ensuring continuous improvement and to achieving agreed quality standards by maintaining an effective Quality Management System that complies with ISO 9001:2015.
Continuous improvement will be achieved by regularly evaluating our products, services and internal operations and identifying actions to ensure that all quality objectives are achieved and that nonconformities are prevented. All relevant internal and external suppliers will acknowledge their responsibilities and will fully participate in any activities which lead to the improvement of the quality of products or services.
Compliance with this policy, the supporting quality process flow charts and other documents is mandatory for everyone (except when a deviation is approved by a director following our concession/deviation process).
Health & Safety Policy
Findel Education is committed to providing and continuously improving a safe and healthy working environment. This is achieved through compliance with all applicable legislation, and the development and adoption of strong risk management practices and processes designed to eliminate, or mitigate so far as reasonably practicable, the hazards and associated risk exposure of all those affected by our activities.
Top management is committed to this policy and to achieving agreed and reviewed objectives as part of an ISO45001:2018 compliant Health and Safety Management System.
It is our policy to:
(a) Reduce RIDDOR incidents to zero
(b) Reduce the amount of accidents
(c) Improve workplace health
As part of this commitment, we also recognise our duty to:
- Meet our legal and other requirements to maintain safe and healthy working conditions
- Implement adequate control measures for health and safety risks identified
- Consult with workers on matters affecting health and safety
- Encourage worker participation workers on matters affecting health and safety
- Provide and maintain safe plant and equipment
- Ensure the safe handling and use of substances
- Provide information, instruction and training where necessary for workers
- Ensure that all workers are competent to do their work and provide all appropriate training
- Prevent accidents and cases of work-related ill health
- Actively manage and supervise health and safety at work
- Ensure no reprisals against any workers who raise concerns regarding health and safety issues
- Continually improve our health and safety performance and management
- Provide adequate resource to ensure this policy, and all health and safety arrangements, are effective
- Co-operate and work with other employers/third parties either at premises or sites under our control, or other employer/third party control
To help achieve our objectives and ensure workers recognise their duties under health and safety legislation, we also inform them of their duty to take reasonable care for themselves and for others who might be affected by their activities. We achieve this through a variety of methods, including setting out our company health and safety rules in an Employee Health and Safety Handbook which is made available to every worker employed by us.
This policy will be regularly reviewed and updated to take account of organisational priorities and changes, health and safety legislation, and best practice.
Gender Pay Gap
For the first time, UK companies with over 250 employees, are required to report on their gender pay gap. This is an incredibly important step forward and one that we welcome at Findel Education.
Modern Slavery Act
Findel Education welcomes the UK’s Modern Slavery Act and the responsibilities it places on businesses.
Equality and justice in the workplace and in business relations is regarded as highly important within Findel.
We believe that by addressing and informing our people, customers and suppliers about our approach to the UK’s Modern Slavery Act it will help to ensure that we fulfil our obligations as a responsible business.
Modern Slavery Act Transparency Statement click here.
Environmental Concerns, Complaints and Feedback
As part of our commitment to addressing environmental issues, we welcome any concerns, complaints or feedback you may have.
To get in touch please call us on 03451 266 261,or email us here.
British Quality Foundation
We are delighted to announce that we are now members of the British Quality Foundation, Europe’s largest corporate membership organisation comprised FTSE 100 companies through to small firms, dedicated to performance improvement.
This coincides with our award win on October 2nd 2013, when we scooped the ECCCSA ‘Best Improvement Strategy’ customer service award. As British Quality Foundation members we strive for the best insights, tools and experiences to help us continuously improve our customer service and demonstrate our ongoing commitment to quality.
Our membership aptly reflects our mission, to be easy to do business with. All of our people work with a customer-focused approach, striving for Best in Class customer service, and we look forward to working with the British Quality Foundation.
Royal Society for the Prevention of Accidents
As part of our commitment to delivering our Health and Safety objectives, Findel Education are also proud members of RoSPA (Royal Society for the Prevention of Accidents). Our membership gives us access to the latest Health and Safety related news, guidance and legislation, as well as access to safety experts and benchmarking opportunities. In addition to RoSPA, we are also members of the British Safety Council at Findel PLC level. All of this, in conjunction with our Integrated Management System, gives us the confidence of offering a first-class standard of occupational health and safety.
Battery Recycling
Findel Education is committed to achieving a zero waste to landfill objective. A key part in achieving this is making sure that any batteries we use are disposed of properly, via a recognised battery recycling scheme. If batteries are disposed of via general household waste, they are likely to end up in landfill where they will rot, leaking various dangerous chemicals into the ground contributing to harmful soil and water pollution.
By joining us in recycling batteries we together protect the environment by turning these otherwise redundant materials into something new. We recommend the use of the following recognised recycling schemes to find your local battery bank:
Battery Back | Recycle More | European Recycling Platform.
Alternatively contact your local authority for information on your nearest battery collection service. For customers local to us, please feel free to bring your batteries to our reception desk. We offer this recycling service completely free of charge. Please do not however send any batteries to us through the post.
